M-Government Adoption Factors in the UAE: a Partial Least Squares Approach

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Nasser A. Saif Almuraqab


This study identifies the factors influence intention of citizens to use mGov in the United Arab Emirates (UAE). The UAE is one of the leading countries offering this service in the Arab world. The advanced mobile technologies transformed how people utilize technology, this provided opportunities to benefit from government services from anyplace and at any time. Using smartphones to access government services, and particularly mobile applications based services, are important to be accessible anywhere anytime. Drawing on the technology acceptance theories and relevant literature, this study integrates a structural model based on technology acceptance model (TAM), diffusion of innovation (DOI) and trust model, to investigate the predictors of mGov adoption. The proposed model was tested using a structural equation modeling with partial least squares (PLS) approach, on a data collected using online verified questionnaire. Results indicated significant support for the influence of compatibility, perceived ease of use, social influence, and trust in technology respectively, but not for perceived usefulness and trust in government. Implications and future work are discussed at the end of this study.

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